General Questions
You can make a booking through our hotline number +6075620030, Whatsapp +0197290170, Facebook Messenger, email and through our official website.
Transfer Services
You can book any time before the pickup time.
You will receive the driver contact details link by SMS around 9PM, one day before your trip departure.
No. Normally for car entering Singapore and Malaysia, passenger can stay inside the car for custom clearance unless if the custom officer needs a further checkup.
The best timing to go in weekdays is during 10AM-3PM. On weekend we suggest to go early morning 7AM.
There will be no extra charges if the flight is delayed if you already in boarding and delayed to a later timing, we will reschedule for the pickup according to the latest flight time arrival. If you know the latest flight timing a day before, kindly update us.
If your phone doesn’t have roaming in Singapore, you can request for a meet and greet service whereby the driver will be waiting for you at arrival hall holding your name sign. But there will be extra charge RM10.
Baby seat is required for baby safety. If you need any baby seat you can request earlier on your booking (depends on availability).
Car Rental Services
You need to bring along your ID, valid driver license (who ever will drive the car) to proceed with your booking.
Usually customer will rent a car depends on how big the size of passenger. You may call to our hotline number and seek advice from our customer service.
You need to drop the car at the location where you collect the car which is at our office at Eko Perniagaan.
If you late return there will be extra charge on that. The rate usually counts per day usage and if you get fines and have other fees such as toll feels, fuel fees while you using our car rental, all will be bare by customer.
a) If you receive any parking ticket and summons while using our car, all the fines will be on your own responsibility. AJ won’t take responsible for any summons that cause by customer. The RM300 deposit will be deduct if you have any summon, if summon is more than RM300, we will inform to customer.
If your phone doesn’t have roaming in Singapore, you can request for a meet and greet service whereby the driver will be waiting for you at arrival hall holding your name sign. But there will be extra charge RM10.
a) No, all car rental is only can be driven within Malaysia.
Carpool Services
We arrange our driver to drive. Just sit back and enjoy your carpool ride.
We only cover JB to Singapore car pool.
For some individuals, local streets are the way to go. Yet for others, the freeway may be the best option. In this case, we will arrange the location which easy for driver to go in 1 route.
Carpools always work best when your pick-up zones are in close proximity. If for some reason your pick-up locations aren’t nearby, consider meeting at a public.
We will send you the driver details complete by SMS log link a day before your pick-up time. So, there will be no issue for you to find your driver.
We do accept cash, TNG e-wallet and bank transfers.
Chartered Car Services
To obtain further assistance, you may contact our hotline at +6075620030 or reach us via WhatsApp at +60197290170.
Our chartered car service includes driver service only. If you require a tour guide, we would be happy to arrange one for you with an additional fee applied for the requested service.
We allow a maximum of 10 hours of service usage per day so that our drivers can get adequate rest, this is to ensure your safety and provide you with an optimal travel experience. An additional fee will be charged if the usage exceeds 10 hours.
Our drivers can speak Basic English, but enough for basic communication. We have Chinese-speaking drivers, but they are available on request and subject to availability.
We offer various payment options, including debit/credit card, bank account transfer, and e-wallet.
Yes, if you need other travel-related services, please contact us.
FAQ During Covid-19
We use sterilizers and sterilized water to disinfect our car every time the customer leaved our car.
The driver will use the temperature to measure the body temperature of each passenger. Each customer needs to scan the code of Mysejahtera and disinfect the hand sanitizer before getting on our vehicle. Of course, each passenger needs to wear a mask.
The driver must measure the temperature, wearing mask and follow the SOP applied by Ministry of Health
Our drivers can speak Basic English, but enough for basic communication. We have Chinese-speaking drivers, but they are available on request and subject to availability.
a) Yes, customers can take it from our driver.
You only need to give us your company letter and IC or Passport. We will help you apply for the approval letter from the police station a day before departure.
You only need to give us your company letter and IC or Passport. We will help you apply for the approval letter from the police station a day before departure.
You must go to the nearest police station to apply for your interstate reason, and then send us your application letter. We will then apply for another interstate approval letter.